Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, you can contact us at: easylig.france@gmail.com. Please note that returns must be sent to the following address: Easy Lig, 23 Rue des érables - 84310 MORIERES LES AVIGNON avignon
If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items returned without first requesting a return will not be accepted.

You can always contact us with any return questions at easylig.france@gmail.com.

Damage and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions or non-returnable items

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you receive what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union and USA
Notwithstanding the above, if the goods are shipped to the European Union or the USA, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Please remember that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 working days have passed since your return was approved, please contact us at easylig.france@gmail.com.